Write to me like you would to a colleague. Regular email, I reply in a regular email — from any plan, even during the free trial.
hola@cofactu.comThere's no tier 1, no chatbot, no ticket queue. Cofactu is being built by one person right now, so when you write to me it reaches me directly — and I know VeriFactu inside out because I write the code.
Henrry Muraña
Founder and dev at Cofactu
"There's a downside: I don't reply in 2 minutes. And an upside: when I do reply, you don't get bounced to another department or asked to open a 5-field ticket."
Conservative and verifiable. I'd rather promise less and always deliver than make up a number that sounds good.
Mon–Fri · 9:00–19:00 CET
Human response in hours, not days. No magic 2-minute SLAs that are impossible to keep.
Weekends and holidays
If it's something that truly blocks you (AEAT stops you, expired certificate), I reply as soon as I see the email.
Call on Cal.com
Also bookable during business hours, whenever you'd rather talk it through live instead of in writing.
Live support metrics (average response time, % resolved in 1 interaction) will be published at /status once the dataset is statistically useful (≥ 50 tickets/month). Until then, we'd rather not make up numbers.
Write whenever suits you, or book a slot to talk it through live. Either way you talk to me, with no middleman.
Write to me like you would to a colleague. Regular email, I reply in a regular email — from any plan, even during the free trial.
hola@cofactu.comPrefer to see it live? Book 30 free minutes during business hours. We share screens and sort it out together.
Book a callThe industry's bad support isn't an accident: it's a business model. Here's what you won't see here.
Outsourced tier 1 / call center
The day we grow, we'll hire someone who understands VeriFactu invoicing, not someone reading a script.
A chatbot pretending to be human
If we ever add an AI assistant, it will be clearly labeled as one. I won't make you think you're talking to a person.
Support only on the Premium plan
Quipu charges for phone support only on its €49/month plan. Here you can write from any plan, even during the free trial.
Tickets with 5 mandatory fields
Regular email, I reply in a regular email. No category/subcategory/priority forms before you can even write.
If you run a client portfolio, you need more than an email inbox. We set up a dedicated channel (shared Slack, WhatsApp Business, or a direct phone line, whichever you prefer) and an escalation protocol for urgent AEAT cases.
30 days free, no card required. If you need anything during the trial, write to hola@cofactu.com — there's no paid tier to talk to me.
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