Cofactu vs FacturaDirecta — native multi-company and phone support.
FacturaDirecta is 1 NIF = 1 separate account (it sends you to Abaq, a different product). No phone, only slow chat (they admit to 'support with 2 people'), and it carries 2 active UIs after the Feb-2026 redesign. Comparison with real data (May 2026).
What FacturaDirecta users say in 2026
Quotes and recurring patterns from Trustpilot, Capterra, and the App Store. We don't edit or cherry-pick the harshest ones — these are the most repeated complaints in verified reviews, with a link to the source.
"The chat is terrible, you lose the whole morning on a conversation that would take 5 minutes by phone. There's no contact phone number for issues."
Trustpilot ES · FacturaDirecta
"Each FacturaDirecta account is for issuing documents for a single company or individual. If the NIF is different, you need a separate account for each company."
FacturaDirecta Help Center — multi-company policy
"On the Free and Basic plans, scans are trial scans from account creation (not monthly or yearly). Once the allotted scans are used up, you need to upgrade to a higher plan."
FacturaDirecta Help — LIFETIME OCR policy
"It doesn't allow much customization of invoice or report details, and it integrates with few other business management tools."
Revoluciona tu pyme · FacturaDirecta analysis
Point-by-point comparison
15 features compared. Every relevant gap includes a direct quote or documented pattern from Trustpilot/Capterra as evidence.
| Feature | Cofactu | FacturaDirecta |
|---|---|---|
| Multi-company | ||
| Native multi-tenant for accounting firms in a single product Official Help Center: policy explicitly confirmed | Yes — `parentOrganizationId` parent-child hierarchy | 1 NIF = 1 separate account — sends you to Abaq (a different product) |
| Single login to manage N clients | Yes — switch between clients in 1 click | Double login (FacturaDirecta + Abaq) |
| 8-minute magic onboarding per client | Yes — single drop zone with AI form 036 parser | Manual, client by client |
| Support | ||
| Phone support Trustpilot: 'there's no contact phone number for issues, only a chat that drags on forever' | Small business/Accounting firm plan at no extra cost | Doesn't exist — chat only |
| Response SLA | <2h on Small business/Accounting firm plan with metrics at /status | FacturaDirecta admits to 'support with 2 people' for 6,000+ clients |
| Receipt OCR | ||
| Monthly OCR quota Official FacturaDirecta Help: explicitly confirmed as a lifetime trial | 1,000/month Self-employed · 2,500 Small business · Unlimited Accounting firm | 100 LIFETIME on Free/Basic (they don't renew) |
| OCR without forced upgrade | Generous pool from 9€/month Self-employed | For continued OCR, forced upgrade to Advanced 20€/month |
| Pricing | ||
| Full fiscal forms (303/130/390/etc.) | Included from Self-employed 9€/month | Only on the 40€/month Total plan |
| PSD2 bank connection | Roadmap Q3 2026 | Only on the 20€/month Advanced plan |
| Frozen price commitment | 24 months in writing (/precios-justos) | No public commitment |
| UX | ||
| Single coherent UI Help Center keeps a whole 'FacturaDirecta old interface' collection — an anchored user base | One modern UI | 2 active UIs (Classic + New post-Feb-2026) |
| Mobile app | Universal PWA with end-to-end OCR | 2 apps in the stores (Classic + New), install confusion |
| Invoice template customization Reviews: 'it doesn't allow much customization of invoice details' | Drag-and-drop WYSIWYG PDF editor | Module limited to colors/logo |
| VeriFactu | ||
| Human-readable AEAT errors + proactive email | Yes — code + reason + how to fix it + auto-fix 4171 | Raw AEAT codes in their error catalog |
| Customer data | ||
| Full ZIP export + self-service cancel | 1 click — no chat, no waiting | Cancellation goes through slow chat |
Real cost for your usage, not the "starting from" price
FacturaDirecta's base price sounds good until you add extras and add-ons — the standalone modules you need to run as a real business. Typical scenarios:
Self-employed with real monthly OCR use (50+ receipts/month)
Cofactu
9€/month (1,000 OCR/month)
No extras. No surprises.
FacturaDirecta
Base: Basic 10€/month
- + 100 LIFETIME scans
- + Forced upgrade to Advanced 20€
Total: ≥ 20€/month for sustained OCR
Small business with fiscal forms + reports
Cofactu
19€/month (full forms included)
No extras. No surprises.
FacturaDirecta
Base: Total 40€/month (the only way to get forms)
- + No multi-company
- + No serious REST API
Total: 40€/month with limitations
Accounting firm with 30 NIFs
Cofactu
49€/month (native multi-tenant, single login)
No extras. No surprises.
FacturaDirecta
Base: 30 FacturaDirecta accounts + separate Abaq
- + 30 × 10-20€/month + Abaq
- + Dual login in daily operation
Total: ≈ 300-600€/month + friction
FacturaDirecta prices estimated from public rates, May 2026. If they've changed, email us at hola@cofactu.com and we'll update it.
Assisted migration from FacturaDirecta
If you're coming from FacturaDirecta (or Abaq for accounting firms), we help you consolidate:
- Native CSV importer — export clients and invoices from FacturaDirecta and upload them at /migrar/desde-facturadirecta.
- Abaq → Cofactu Accounting Firm migration — consolidate 30 separate NIFs into a single multi-tenant panel, no double login or double billing.
- 30 days free, no commitment — try it with 1 test client before migrating the rest.
- If you go back, take your data with you in a ZIP in 1 click. No slow chat, no waiting.
Frequently asked questions
Why isn't FacturaDirecta multi-company?
What's the real problem with LIFETIME OCR?
What about the new interface they launched in Feb-2026?
Is migrating from FacturaDirecta or Abaq complicated?
30-day trial, no card required
If you'd rather stay with FacturaDirecta afterward, you take your data with you in a ZIP. No lock-in, no "let us call you to talk you out of it."