For any question, idea, or issue. Write in plain language and I'll reply in plain email — on any plan, including the free trial.
hola@cofactu.com Contact
Let's talk. No endless forms.
Pick whichever channel works best for you and write in plain language. When you contact Cofactu, the team reads the context — no chatbot or ticket in a queue.
Human reply < 8 h Available on any plan No tickets
Channels
Choose how you'd rather talk
Four ways, all direct. No switchboard, no departments in between: it's always me on the other end.
Direct channel for accounting firms
Managing more than 10 tax IDs? We'll set up a dedicated channel (shared Slack, WhatsApp Business, or phone, whichever you prefer) with an escalation protocol for urgent AEAT cases.
Set up the channel on a call30-min call
Prefer to see it live? Book 30 free minutes during business hours. We'll share screens and work it out together.
Book on CofactuResponsible disclosure
Found a security issue? Write to us with steps to reproduce it. We reply within 24 h, keep you posted on the fix, and credit your finding in the changelog if you'd like.
security@cofactu.com Write to me
Tell me what you need
Your message goes straight to my inbox. I reply in under 8 business hours — usually less than 2.
Direct team support
The people who reply work with the product every day
When you reach out, the team reads the context before replying. We do not promise a two-minute reply; we prioritize a useful next step over passing you between departments or asking for a five-field ticket.
- Reply < 8 h during business hours (usually < 2 h)
- Best-effort on weekends for critical issues (AEAT, certificate)
- No tiers, no "I'll escalate it to the tech department"
CF
Cofactu team
Product, operations and support
"We did not want another tax-compliance product that answers with a ticket and a tier 1 reading a script. When you write, we read the context and help you move the work forward."