Explain the exact moment where you got blocked.01
Start with the need.
We get you to the right channel.
Enquiries reach the team that builds and runs the product. This page is not a sales funnel; it helps you decide how to move forward when you need help.
Write to hola@cofactu.com See the support routes Support triage Tell us the moment.
Tell us the moment.
We show you the route.
It is not a chatbot and it does not open a ticket. It just saves you from guessing who to write to.
Recommended channelDirect email I am blocked on an operation Include the invoice, tax return or a screenshot. We reply in writing with the next step. Open this route → Recommended channel30-minute call I need to review a tax case Book a slot and share the context. The call is for reviewing the case, not for passing you on. Open this route → Recommended channelChannel for accounting firms I manage a client portfolio Tell us how many clients you have and which workflow you want to solve, so we can prepare the right coordination. Open this route → 
Recommended channelResponsible disclosure I have seen a security problem Send steps to reproduce it and avoid attaching third-party data that is not necessary. Open this route → Pick a route
Every enquiry has a clear next step.
- 01 Direct email A question about the product or an operation. Explain what you were doing and, if you can, add the invoice number, tax return or relevant screenshot. · hola@cofactu.com
- 02 Call with the team You prefer to review the case live. Book 30 minutes to share your screen and go through the context calmly. · Book 30 minutes
- 03 Channel for accounting firms You manage a client portfolio. Tell us the size and the type of enquiry; we define the right way to coordinate for your portfolio. · Talk about your firm
- 04 Responsible disclosure You have found a possible security problem. Send the steps to reproduce it and avoid including third-party information that is not necessary. · security@cofactu.com
Context before categories.
Add the identifier that helps find it: invoice, tax return, customer or error.02
Say whether you need a written answer or prefer to review the case on a call.03
There is no tier 1 between
your message and the product.
We review the context first and then give an answer that lets you continue. We do not promise an instant reply: we prioritise concrete guidance over canned answers.
Product and support team
Frequently asked questions
How do I contact Cofactu support?
Write to hola@cofactu.com or book a 30-minute call with the team. If your question is about an operation, add the invoice number, the tax return or a screenshot; if you prefer to see it live, you share your screen on the call and we review the case together.
How long does Cofactu support take to reply?
Cofactu replies during business hours, but does not promise an instant answer. The team reviews the context first, to give you a concrete answer that lets you continue rather than a canned one.
Will a chatbot or a person answer me?
A person from the team that builds and runs Cofactu. Support does not go through a chatbot or a queued ticket: there is no first tier between your message and the product.
Is there support for accounting firms?
Yes: if you manage a client portfolio, book a call and tell us how many clients you have and which workflow you want to solve. With that we prepare the right way to coordinate for your firm.
How do I report a security problem in Cofactu?
Write to security@cofactu.com with the steps to reproduce it. Avoid attaching third-party data that is not necessary.
Where can I see whether Cofactu has an incident?
On the system status page. If the problem is only yours, write to us with the exact moment where you got blocked.
